Do I need to separate my laundry?
We believe it is beneficial to you to separate your laundry prior to dropping it off.
- You will see if you have enough of one sort (e.g. a full load of whites) to send or whether there would be a saving for you to hold it until your next pick up
- Sorting also help you to catch dry cleaning or color fast items mixed in prior to dropping it off
- Sorting gives you an opportunity to check your pockets for valuables before dropping it off
We recommend that you sort into two or three groups.
- Whites – Hot or Warm wash (with or without optional bleach or laundry booster)
- Colors – Cold Wash
- Darks – Cold Wash (colors may be added to your dark load)
Sorting your laundry gives you the ultimate decision on how you would like to have your garments laundered.
Do you provide services in my neighborhood?
Do you provide services on Statutory or Civic Holidays?
What if I don’t have a credit card?
I am moving out of town. What should I do with my bags?
What happens if an item is damaged or lost?
What if I forget to make my payment as scheduled?
Where can I view your terms and conditions?
I have sensitive skin and use a special detergent
Approximately how much laundry will I generate each week?
Can you hang dry items?
Do you have monthly laundry plans?
I would like DoMyLaundry.ca to automatically charge my credit card, but is it safe?
How do I get a DoMyLaundry.ca laundry bag?
I dropped off my laundry in a locker, how do I pay for it?
I have some personal preferences on caring for my laundry. Can you accommodate them?
Do you guarantee service return time?
How do I get started using DoMyLaundry.ca?
Are there any hidden or additional charges?
How do I cancel my Monthly Laundry Plan?
What if I am a commercial customer?
Can I apply other discounts to my Monthly Laundry Plan?
What if I don't fully use my Monthly Laundry Plan in any month?
How will I know about changes to my Monthly Laundry Plan?
How long is the Monthly Laundry Plan rate guaranteed?
What happens if I go over the number of loads in my Monthly Laundry Plan?
Is there a minimum order size?
How about special items such as comforters and pillows?